Where are your products made?>
The Rejuran® Advanced line is manufactured in California with patented c-PDRN® native to Korea. The Rejuran® Healer line is manufactured in Korea.
Where can I buy Rejuran® products?>
We sell all our products on our website and quickly ship them directly to you. Find us at rejuranusa.com. You can also purchase our products directly from dermatology offices.
Can I Buy Rejuran® Products Outside The US?>
Rejuran® Advanced products are currently only available in the US, but Rejuran® Healer and Rejuran® products are available around the world. The Rejuran® website in your country will list the specific products available in your area.
When Will You Have New Products Available On Your Website?>
We’re growing every day with many exciting product launches coming soon! Sign up and never miss out on the most cutting-edge innovations in anti-aging skincare!
Does Rejuran® Test On Animals?>
Rejuran® does not test on animals and we do not support animal testing. Moreover, our company ethics drive us to use eco-friendly packaging, cruelty-free production, and ethical sourcing.
How Long Before I See Results>
Some of our products offer results that can be seen within a few minutes, but you need regular, consistent use to achieve full results. Some products like our Advanced Anti-Aging Retinol + c-PDRN® Serum typically offer some visible results in a few days with full results seen in about a month.
Are Rejuran® Products Safe To Use Before And After A Cosmetic Procedure?>
If you are under the care of a medical doctor for a cosmetic procedure, we recommend that you consult your physician to determine what products are appropriate for you.
How Long is the Product Good After I Open It?>
Our products are packaged to retain freshness and will remain safe and effective up to 12 months.
Are Your Products Gluten Free?>
Rejuran® products do not contain gluten.
Please be aware, the Celiac Disease Association has released this statement about gluten and skin care:
"Many skin care products contain gluten. Gluten cannot be absorbed through the skin from skin care products. However, anything that may come in contact with your lips/mouth (such as chapstick, lipstick and toothpaste) should be gluten free."
Do Your Products Contain Parabens?>
Rejuran® products are paraben free.
Where Can I Find The Ingredients Used In Your Product>
Full ingredient lists can be found under the “Ingredients” section on all individual product pages.
I Have Questions About A Specific Ingredient, Who Can I Contact?>
We’re proud of our ingredients and we’re here to answer all your questions! Email us at sales@rejuranusa.com and we’ll do our best to get you the information you need.
Full ingredient lists can be found here.
What Exactly is c-PDRN® and is it Safe to Use?>
PDRN was created originally as a medicine to speed healing, promote cellular regeneration, and reduce inflammation. As it turns out, these are the same issues that contribute to visible skin aging! So, our scientists created a cosmetic form of PDRN and c-PDRN® was born.
It’s a safe, naturally-derived stimulator of Growth Factors that occur naturally in our skin cells and support basic skin health, elasticity, and firmness by repairing damage caused by aging and the environment. c-PDRN® does amazing things to help you recapture youthful-looking skin!
Best of all, there are no expensive doctor appointments and no painful injections. You can read more here!
How Can I Track My Order?>
Send an email to sales@rejuranusa.com and include your tracking number (you can find it on the confirmation email we sent you!) or call us at 714-282-2290.
I Have Questions about My Order, Who Can I Talk To?>
You can fill out the form here. or call us between 8:00 am and 5:00 pm Pacific Time at 714-282-2290.
What’s Your Shipping Policy?>
We ship to all 50 states on business days (Monday through Friday, excluding major holidays).
Please allow 1-2 business days for processing prior to our delivery time frame.
Please allow 7-10 business days for USPS + FedEx Ground shipments to be delivered.
Note that these times are not guaranteed and may change due to internal server errors, weather, and other unexpected conditions.
What shipping carriers do you use?>
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is Your Return & Exchange Policy?>
At Rejuran®, we have unwavering confidence in the exceptional quality of our products, and we anticipate that you will appreciate them as much as we do. Nevertheless, we are committed to providing you with complete peace of mind when shopping with us. Therefore, we proudly offer a straightforward 60-day money-back guarantee, with no questions asked.
If you are not completely satisfied with a Rejuran® purchase, please return it for a refund within 60 days of purchase. Please note that shipping costs are non-refundable for empty jars. We will process your refund within 7 business days of receiving your return request and will follow with a confirmation email once it is completed. After processing, the refunded amount will be available on your original method of payment within 7- 10 business days.
Returns
Products must be returned in new or gently used condition. We will not accept empty jars. We monitor returns for abuse and reserve the right to limit returns or exchanges including those with or without proof of purchase.
Exchanges (if applicable)
If you received a defective or damaged product from a purchase, please email our team with your shipment order number and we will be happy to assist you further.
Return Shipping: You will be responsible for paying your shipping costs. Please note that any original shipping charges, if applicable, are not refundable.
How Can I Make Edits to My Subscription?>
To change your delivery schedule, update your address, or make other changes to your automatic shipping subscription, use this link HERE to access you subscription settings at anytime.
Why was I charged for shipping on my subscription order if it was over the minimum free shipping charge?>
For subscription orders, each individual shipment must meet the free shipping minimum to qualify. This policy is in place because subscription orders may be shipped separately based on the chosen frequency of delivery for each product.
Can I Update My Order?>
Sure, as long as it hasn’t shipped yet. Contact us as soon as possible at sales@rejuranusa.com.
Can I Update My Shipping Address on an Order I Already Placed?>
You can, but only if it hasn’t shipped yet. Please contact us at sales@rejuranusa.com as soon as possible if you need to update your shipping address.
Can I get my product personalized?>
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Working with influencers>
If you’re an influencer who LOVES skincare, is PASSIONATE about anti-aging products that work, and who’s DEDICATED to educating their fans, send us a note HERE and tell us about yourself!
Didn’t see your question?>
You can contact us through our contact page! We will be happy to assist you.
Does Rejuran Sell My Personal Information?>
The California Consumer Privacy Act (CCPA) requires us to make the opt out feature available for all Californians. We can assure you that Rejuran has never, and does not now sell any of our customer’s information. The information we request from our customers is for order processing use only.
